Info + FAQ's

 


Shopping

Privacy Policy

Please see our privacy policy on how your information will be protected.

User Terms of Use

Please see our Terms of Use for information on the use of this website.

What credit cards do you accept?

Mustard Cartel through PayPal accepts the following credit cards: Visa, Mastercard, Discover, American Express, and PayPal.

Item Availability

All of our VINTAGE merchandise is one-of-a-kind, authentic vintage clothing and accessories. Therefore, only one piece is sold of each kind.

How can I modify my order?

Once an order has been placed, we are unable to make any modifications to the order including cancellations. If you place an order with processed payment and have any issues, please immediately email ORDER@MUSTARDCARTEL.COM.

Do you have a Size Guide?

Yes, please visit our Size Guide. Please keep in mind that sizing of VINTAGE merchandise varies widely due to the discrepancies in time periods and manufacturer. As a result, measurements are provided for each item and are listed on the item’s product page. Please make sure to reference these measurements over the listed size of the item.

Do you offer gift wrapping?

Sorry, we do not offer gift wrapping service at this time.

 

Shipping

What is your shipping policy?

Orders received before 5:00 PM PST (Pacific Standard Time) Monday - Friday will be processed within 24 hours pending credit card verification. Orders placed after 5:00 PM (PST) will begin processing the following business day (excluding holidays). We do not offer Saturday delivery. We use USPS for all ground orders and UPS for all Expedited and International orders.

The option to pick up from a shop location is also available. This option is free of charge. However, all in store pickup orders will be held for 14 days at which point it will be taken off hold and you will be charged a nonrefundable restocking fee.

Domestic Shipping Methods and Costs

USA orders are shipped using USPS Mail. All orders regardless of amount of total purchase can be shipped using this method for a flat $7 rate. All domestic orders over $75 are shipped free using USPS Mail ground. You will be able to view the shipping/handling costs on the review page of the checkout process. Shipping can be tracked with a USPS tracking number. Please allow one day to receive a tracking number. We currently do not ship to P.O. boxes or APO/FPO. 

The option to pick up from a shop location is also available. This option is free of charge. However, all in store pickup orders will be held for 14 days at which point it will be taken off hold and you will be charged a nonrefundable restocking fee.

International Shipping Methods and Costs

International orders are shipped using UPS Worldwide Expedited, Worldwide Express Saver and Worldwide Express. Cost is based on delivery service, price, insurance and weight of item and destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to estimate shipping costs by entering your country and postal code. Shipping can be tracked with a UPS tracking number. Please allow one day to receive a tracking number. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country. Therefore, we cannot predict what they will be. Please contact your local customs office for further information.

Refused Shipments: If you decide to refuse any shipments from mustardcartel.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to mustardcartel.com. This amount will be deducted from your merchandise refund.


Refunds / Exchanges

What is your return/exchange policy?

We know what it’s like to receive an order in the mail and realize it is not exactly what you hoped for! For this reason, we accept returns and exchanges/store credit within 14 days of receipt for domestic orders and 21 days for international orders. VINTAGE items can only be accepted for store credit. Our goal is to provide honest + accurate information about each vintage piece by providing detailed descriptions and disclosing any and all imperfections.

How do I return an item?

Simply email ORDER@MUSTARDCARTEL.COM within 14 (domestic) or 21 (international) days of receipt with a detailed reason as for the return/exchange along with your name, phone number, and email address. Our customer service representative will be happy to coordinate a return for you by emailing you a prepaid shipping label along with directions on how to send the merchandise back. 

Can I return a sale item?

All sale items and accessories are FINAL SALE.

When will my credit card be credited?

Once we receive your package, your refund or store credit will be processed within 5 business days.


Registering

What are the benefits of registering?

At Mustard Cartel, we believe in offering our customers the front of the line for all of our promos, sales and rad events. By registering, you:

*Receive email updates on the latest + greatest at Mustard Cartel

*Have fast + easy checkout

*Be the first to know about special promos, sales + events

You only need to register on our site if you are making a purchase. By registering, you are initiating an account that only you may access by using your email address and the password you have created. If you are signed up for our email newsletter list, this does not mean you are registered.

What if I forget my password?

Simply click on “Log In” at the top of our page and click on the link “Forgot Your Password?” Follow the steps to retrieve your password.